TERMS & CONDITIONS - Royal Palm Island wholesale quantity and prices (Powered by CubeCart)

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TERMS & CONDITIONS

general terms and conditions

General
Prices
Orders
Delivery costs
Delivery
Right of cancellation
Reservation of ownership
Payment
Warranty
Damaged or lost shipments
Import regulations
Liability
Data protection
Other
Address

The following contractual conditions apply for private customers as well as companies, legal persons under public law and special assets under public law.

General

• Unless otherwise indicated, product images serve as examples only and may vary from the delivered products. All details in the catalogue, newsletter and on the website are given without guarantee and are subject to errors.
• The contract is concluded on written acceptance of the order (order confirmation).
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Prices

• All prices are in Euro.
• Prices are always as posted in our latest newsletter or on our website at the time of the order.

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Orders

Palm sale
• Orders can only been made via our website, by e-mail, fax, or telephone.
• Minimum order value Euro 1000,00-

General
• Order confirmation for palm sale orders where required. We reserve the right to decline orders (without offering a reason) for economic reasons. Where a product is sold out, a substitute of equal value will only be given where expressly requested. Cancellations will only be accepted for products not dispatched.

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Delivery costs

Palm sale
The Shipping charges are calculated when we post the palms.If you need to know the exact charges prior to shipping, please ask us for a quote. We offer three shipping options to choose from:
1. Big order:container delivery it may take 1-2 weeks.
2. Regular: Airmail. Good average between speed and cost.
3. Express: FedEx. Fastest, but charges may be considerably higher.
If not specified, we will choose the most economical but fastest way of shipping. We will advise. Shipping will be billed at cost. If you have any special shipping requirements or instructions, please list them under "comments" on the order form.

General
• Additional costs such as phytosanitary certificates, phytosanitary inspection, treatments, or similar necessary costs may be added to your bill where applicable and cannot be reimbursed if an order is cancelled or the product is exchanged or returned.

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Delivery

• All goods deliverable from the warehouse are generally dispatched within seven working days.
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Right of cancellation

• The right of cancellation does not apply for companies, legal persons under public law, and special assets under public law.

• Cancellations will only be accepted for orders not yet processed. A restocking fee may apply if orders have already been processed when cancelled.

Right of cancellation for palms
• Given the delicate nature of these goods there is no legal right to return palms once delivered. Any defects will be considered under the terms of the conditions as laid out in the section "warranty".

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Reservation of ownership

• Goods remain in our ownership until full payment is made.

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Payment
.

Palmsale
• Payment by prior transfer (bank details below), int. money order or by MoneyBookers (Credit Card).

General
• Your credit card will not be charged until the goods are dispatched.

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Warranty

Private customers
• Our warranty is offered is accordance with legal provisions.

Business customers, legal persons under public law and special assets under public law
• the warranty period for goods sold by us is limited to one year. Beyond this the warranty is subject to the legal provisions.
• The purchaser must inspect the goods immediately following delivery by the vendor and must advise the vendor immediately and in writing of any defects. Where the purchaser fails to give such notice, it is assumed that the goods are accepted, unless the fault is such that it could not be detected in the inspection. Where such a defect arises later, notification must be made immediately following discovery of the defect. Otherwise it is assumed that the goods are accepted even with knowledge of this defect.

General
• We offer no warranty for defects arising from the (continued) use of the goods purchased.

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Damaged or lost shipments

Shipping and importation are at your risk and expense. Costs incurred through import duties, inspection charges, treatments and the like are solely your responsibility. Damage to, or partial loss of shipments must be noted on receipt by the deliverer on the shipping documents. We can file a claim for damaged or lost shipments with the shipping company on your behalf. Compensation for damaged or lost shipments may be given in the form of replacements where applicable.

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Import regulations

We shall not be held liable for failing to comply with your country's import regulations. It is your responsibility to inform yourself about any regulations and requirements concerning the import of our products.

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Liability

We shall not be held liable for any damages or expenses incurred by or through the purchase of our products or the use of our website.

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Data protection

• Your privacy
Your privacy is important to us. We want you to feel secure when purchasing goods from our website. In order to protect your privacy, we have included this notice on our website and should like to explain how we protect your privacy and how we use the information we receive from you. This data protection notice applies to all information collected on the royalpalmisland.com website.

• Personal data
In so far as personal data may be recorded during the contract, they will be treated confidentially and in accordance with the provisions of European data protection laws. Personal details will only be requested and used in so far as they are necessary for the drawing up and execution of the related contractual agreement and for any credit check. Users may at any time request information about their personal data as stored by us. They may also request the deletion of such personal data stored by us as long as the contractual relationship is terminated and the storage of the data is not stipulated.

• Your e-mail address...
...will definitely not be passed on to others (except in so far as this is necessary for completion of the terms of the contractual relationship) in order to protect you from unwanted advertising (spam).

• Non-personal data
Access data relating to each website access procedure are stored in a log-file. These data are not related to persons; we are not therefore able to identify which users have requested which data. The following data set is stored in relation to each request for information:
- name of requested files,
- date and time of request,
- amount of data transferred,
- access status (file transferred, file not found, etc.),
- the page from which the request was made
- a description of the web browser type used.
In connection with your accessing the site, we receive usage data that is stored for statistical purposes and that may allow identification by means of the IP-address. No commercial use is made of personal data.

• Technical measures
We have put the necessary technical and electronic measures in place in order to prevent unauthorised access to your personal data. For example, no personal data are stored on our webserver. The secure transmission of your data during the order process is ensured by SSL-encoding.

• Please contact us at any time if you have further questions regarding data protection.

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Other

• Moroccan law applies under exclusion of the UN-purchase law (CISG).
• Where the contractual partner is a business customer, legal person under public law or special asset under public law, our registered office is stipulated as the exclusive place of jurisdiction for all claims arising from this contract. We are also entitled to take legal action against the customer in the court of its own registered office.
• Should any provision of this agreement be wholly or partly invalid or later lose its legal validity, this shall not affect the validity of the remaining provisions.

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Address

Royal Palm Island
Director:Mr. Tabarani Sami